Terms of Use

April 27, 2026.

You are responsible for the files you choose to process and for confirming that the cleaned output is suitable for your intended use.

You may not use the service to violate laws, hide unlawful activity, infringe rights, or process files you do not have permission to handle.

The product removes common metadata fields where feasible in the browser. It is not a forensic sanitization, legal redaction, compliance certification, or professional security review tool.

Some files may contain visible private content, embedded objects, comments, annotations, tracked changes, hidden sheets, speaker notes, or format-specific data that V1 does not remove.

Processing depends on browser APIs, available memory, CPU performance, and file format support. Large videos and damaged or encrypted files may fail.

Batch cleaning and video processing can use more browser resources. Premium includes access to these workflows, but it does not guarantee unlimited browser memory, background processing, or support for every file variant.

Accounts may be used for plan management, billing, and broad usage limits. You are responsible for keeping account credentials secure.

Account access does not create a file storage service. Metadata Remover does not provide file history, file backup, or recovery for files you process locally.

Free credits are product usage credits for signed-in users. They are not money, have no cash value, are not transferable, and may expire or reset according to the product rules shown in the app.

Inspection and preview may be available before sign-in, but creating and downloading a cleaned copy can require an account, available credits, or Premium access.

Premium Early Access is a one-time purchase that provides 1 year of Premium access from successful payment verification. It is not a subscription and does not renew automatically.

Premium unlocks unlimited metadata removals, batch cleaning, and future Premium features during the active access period, subject to browser limits, fair use, abuse prevention, and reasonable product changes.

Refund requests are reviewed through support@metadataremove.app. If a refund, chargeback, or payment reversal is issued, Premium access may be removed or marked as expired.

Payment availability, taxes, currency display, and card processing may depend on the third-party payment processor and your payment method.

You may not use automation, scraping, credential sharing, excessive parallel processing, or other abuse patterns to bypass product limits or degrade the service.

We may limit, suspend, or terminate access if an account is used for abuse, unlawful activity, payment fraud, security risk, or behavior that materially harms the product or other users.

We may improve, add, remove, pause, or change features as the product evolves. For paid access, we aim to preserve the core Premium value during the active access period or provide a reasonable support path if a material paid feature becomes unavailable.

We may update these Terms from time to time. Continued use after an update means you accept the updated Terms.

The product is provided on an as-is and as-available basis. To the maximum extent permitted by law, Metadata Remover disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

To the maximum extent permitted by law, Metadata Remover is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, loss of profits, loss of data, or damage caused by your use of cleaned or original files.

For support, product questions, or privacy concerns, contact support@metadataremove.app.