Privacy Policy

April 27, 2026.

Metadata cleaning runs in your browser. Your photos, PDFs, Office files, and videos are not uploaded to a Metadata Remover server for processing.

The app uses your browser to read and clean files. Closing the tab clears the in-page workflow state.

We do not collect file names, file contents, exact metadata values, exact file sizes, or downloaded cleaned files.

Metadata preview values are generated locally for your current browser session and are not sent to our analytics provider.

We use privacy-friendly analytics to understand whether pages and tools work. Analytics may include page views, referrer, country, browser, device type, operating system, tool type, broad file type, coarse size bucket, and success or failure status.

Analytics events must never include file names, file contents, exact metadata values, exact byte sizes, or payment identifiers. Checkout query parameters are removed from analytics pageview URLs where supported.

If you create an account, we store account data such as your email address, display name, profile image, authentication provider, plan, Premium status, and broad usage counters needed to operate account and billing features.

We may use authentication providers, session cookies, and anti-abuse checks to keep accounts and sign-in flows working. Account access does not change the file privacy boundary: we do not store your files, filenames, extracted metadata values, cleaned downloads, or per-file cleaning history.

When you purchase Premium, checkout is handled by a third-party payment processor. We may send the account email and purchase metadata needed to create and verify the checkout.

We store billing records such as payment status, product identifier, checkout identifier, order identifier, customer identifier, customer email, Premium purchase date, and Premium expiration date. We do not receive or store full card numbers or bank account details.

For signed-in users, we store credit balances, credit reset windows, Premium entitlement, and privacy-safe usage records such as tool category, file extension, coarse size bucket, success or failure status, and error code.

These records are used to run free usage, Premium access, batch access, support, abuse prevention, and product reliability. They do not include file contents, filenames, exact metadata values, exact byte sizes, or cleaned files.

We keep account, billing, credit, and usage records for as long as needed to provide the product, resolve support requests, prevent abuse, maintain financial records, and comply with legal obligations.

You can contact support@metadataremove.app to request account deletion or ask privacy questions. Some billing or security records may need to be retained where required by law, fraud prevention, tax, accounting, or dispute handling obligations.

Metadata removal is common metadata cleanup, not forensic sanitization or legal redaction. Visible text, visible image content, annotations, hidden document content, and file-specific edge cases may require separate review.

Large files, encrypted files, damaged files, unsupported video settings, or older browsers may prevent local processing.